Civic leaders are challenged to embrace a clear vision for the future of their cities in the face of urban sprawl, shrinking populations and aging infrastructures. The City of Buffalo recognized the need for a cutting-edge facility management plan to maximize resources and create the strongest possible future for its citizens.

The city engaged a team of facility professionals to undertake facility condition assessments for more than 200 city-owned buildings. The FOS team delivered short- and long-term planning solutions for more than 3.3 million sf of civic space. The city then began the implementation of a multi-year, multi-phase plan to evolve its facility management systems into a tool for informed asset management decisions.

Key Highlights of the implementation plan include:

• Development of a quick-action emergency plans for city police and fire departments
• Creation of a computerized maintenance management system to track system repairs and costs and provide budget numbers to justify requests
• Implementation of Geographic Information Systems to create enhanced mapping and analysis of civic buildings
• Introduction of a preventative maintenance program and the creation of a new call center and on-demand work order system to track requests from building users, assign work and identify systems and equipment needing repair